PRIVACY POLICY

Last updated: August 15, 2025

This Privacy Notice for Big Pixel Consulting Ltd. (doing business as Big Pixel) ("we", "us", or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

• Visit our website at big-pixel.com, or any website of ours that links to this Privacy Notice.
• Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@big-pixel.com.

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. Learn more about how we process your information.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located, applicable privacy law may grant you certain rights over your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
6. HOW LONG DO WE KEEP YOUR INFORMATION?
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
8. DO WE COLLECT INFORMATION FROM MINORS?
9. WHAT ARE YOUR PRIVACY RIGHTS?
10. CONTROLS FOR DO-NOT-TRACK FEATURES
11. DO WE MAKE UPDATES TO THIS NOTICE?
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• names
• email addresses

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice here: https://stripe.com/gb/privacy.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes.

In Short: Some information — such as your IP address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information (such as IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information). This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more in our Cookie Notice: https://big-pixel.com/cookie-policy.

The information we collect includes:

• Log and Usage Data. Service-related, diagnostic, usage, and performance information our servers automatically collect (e.g., IP address, device information, browser type and settings, usage timestamps, pages/files viewed, searches, features used, system activity, error reports, and hardware settings).
• Device Data. Information about your computer, phone, tablet, or other device you use to access the Services (e.g., IP address or proxy, device and app IDs, location, browser type, hardware model, ISP/mobile carrier, OS, and system configuration).
• Location Data. Information about your device's location, which can be precise or imprecise (e.g., via IP). You can opt out by refusing access or disabling Location on your device; doing so may affect some features.

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To deliver and facilitate delivery of services to the user.
• To respond to user inquiries/offer support to users.
• To enable user-to-user communications, where applicable.
• To save or protect an individual's vital interest, such as to prevent harm.

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

The GDPR and UK GDPR require us to explain the valid legal bases we rely on. We may rely on the following legal bases:

• Consent. You can withdraw your consent at any time. Learn more about withdrawing your consent.
• Performance of a Contract. To fulfil our contractual obligations to you.
• Legal Obligations. For compliance with our legal obligations (e.g., cooperating with law enforcement, exercising/defending legal rights).
• Vital Interests. To protect your vital interests or those of a third party.

In legal terms, we are generally the "data controller" under European data protection laws for the personal information described in this Privacy Notice. This notice does not apply to personal information we process as a "data processor" on behalf of our customers. In those situations the customer is the data controller.

In Short: We may share information in specific situations and/or with the following third parties.

We may need to share your personal information in the following situations:

• Business Transfers. In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels). Some help maintain security, prevent crashes, fix bugs, save preferences, and assist with basic site functions. We also permit certain third parties/service providers to use technologies for analytics and advertising. Specific information and choices are set out in our Cookie Notice: https://big-pixel.com/cookie-policy.

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (e.g., tax/accounting). When we have no ongoing legitimate business need, we will delete or anonymise your information, or securely store and isolate it until deletion is possible.

In Short: We aim to protect your personal information through organisational and technical security measures.

We implement appropriate and reasonable measures to protect personal information. However, no method of transmission or storage is 100% secure. Transmission of personal information to and from our Services is at your own risk; you should access the Services within a secure environment.

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit, or sell personal information from children under 18. By using the Services, you represent that you are at least 18, or that you are the parent/guardian of such a minor and consent to their use of the Services. If we learn that personal information from users under 18 has been collected, we will deactivate the account and delete such data. If you become aware of any data we may have collected from children under 18, please contact us at adrian@big-pixel.com.

In Short: In some regions (e.g., EEA, UK, Switzerland), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your location.

In some regions you may have the right to: (i) request access and obtain a copy of your personal information; (ii) request rectification or erasure; (iii) restrict processing; (iv) data portability (if applicable); and (v) not be subject to automated decision-making. In certain circumstances, you may also have the right to object to processing. You can make such a request using the contact details in HOW CAN YOU CONTACT US ABOUT THIS NOTICE?.

If you are located in the EEA or UK and believe we are unlawfully processing your personal information, you have the right to complain to your Member State data protection authority or the UK ICO. If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

If we rely on consent to process your personal information, you may withdraw it at any time using the contact details in HOW CAN YOU CONTACT US ABOUT THIS NOTICE?. This will not affect processing prior to withdrawal or processing based on other lawful grounds.

You can unsubscribe from marketing at any time by clicking the unsubscribe link in our emails or by contacting us. We may still send you service-related communications.

Most browsers accept cookies by default. You can remove or reject cookies in your browser settings. Some features may be affected. For more information, see our Cookie Notice: https://big-pixel.com/cookie-policy.

If you have questions about your rights, email us at privacy@big-pixel.com.

Most browsers and some mobile OS/apps include a Do-Not-Track ("DNT") setting. No uniform standard for recognising and implementing DNT signals has been finalised, and we do not currently respond to DNT signals. If a standard is adopted in the future, we will update this Privacy Notice.

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top. If we make material changes, we may notify you by posting a notice or by contacting you directly.

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) by email at adrian@big-pixel.com, by phone at +44 1692 774886, or by post at:

Big Pixel Consulting Ltd. Data Protection Officer Big Pixel Hardwick House, No. 2 Agricultural Hall Plain Norwich, Norfolk NR1 3FS England

If you are a resident in the United Kingdom, we are the data controller of your personal information. Our representative in the UK is Adrian Beston. You can contact them regarding our processing of your information by email at adrian@big-pixel.com, by visiting https://big-pixel.com, by phone at +44(0)1692 774886, or by post at the address above.

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you